Solo: €99/month + €19 per user beyond one. MSP: quoted client fees + €19 per user beyond three. Year-one benefit = 12 × (current tool spend − SPARK cost + hours saved × hourly cost) − selected hardware. ROI = year-one benefit ÷ year-one SPARK cost × 100. Hardware is counted once. Include only tools you would replace; no MSP hardware or optional add-ons are estimated.
Questions
What is included?
Network monitoring, live topology, documentation, password vault, remote access and tickets. MSP also includes a multi-client console, timesheets, billing, branded reports, compliance reports and your own resale margin.
Is MSP really free?
Your MSP workspace and own local site are free, with unlimited sites and 3 users included. Client pricing is shared after signup. Solo is €99/month for your own site, with 1 user included. Prices exclude VAT.
Do you charge per device?
No. Extra users cost €19/month each on both plans, including €19 of monthly NOVA credit per extra user.
Is there a free trial?
Every new site gets a 14-day setup period. Your MSP workspace and own site remain free.
What costs extra?
Extra users are €19 / month each on both plans, and each adds €19 of NOVA credit a month. Every paid subscription includes €20 of NOVA credit a month; included credit does not roll over, and you can top up from €10 to €500 any time. On Solo the SPARK Box (the site collector) is €399, or €199 with a 1-year subscription; MSPs get SPARK Box and client pricing when they join. You can also self-host the collector on your own hardware with our image. Microsoft 365 backup is a paid add-on; all integrations are included. Prices exclude VAT.
How is NOVA billed?
Paid subscriptions include €20 of NOVA credit/month. Each extra user adds €19/month of credit. Included credit does not roll over. Top up €10–€500; Malta VAT is added at checkout.
Do I need a SPARK Box?
Use the plug-in SPARK Box or self-host our collector image. On Solo, the Box costs €399, or €199 with a 1-year subscription. MSP hardware pricing is shared after signup. The collector uses an encrypted outbound-only channel, with no inbound firewall rules or per-device agents.
How do I charge my clients?
Set your own prices and bill clients directly. Your client portal supports your branding and a custom domain.
How does SPARK compare with separate tools?
SPARK combines monitoring, topology, documentation, a password vault and remote access in one platform, without per-device fees. Enter the tools you would replace in the ROI calculator to estimate your own savings.
Which integrations are included?
All integrations are included. Meraki and UniFi are live; Fortinet, Catalyst, Peplink, Teltonika, Crestron and Lutron connections can be configured now. Microsoft 365 backup is a paid add-on.