MSP client management
One record per client and site: contacts, contracts, SLAs, documented network devices, credentials and history — shared across your whole team instead of buried in inboxes.
Ship systems
Everything an MSP needs,
in one command center.
Document, operate and bill client infrastructure from a single platform: ticketing, timesheets, live network documentation, remote access, backup visibility, communication tracking and payments.
Ignition
Core capabilities.
Nine things most MSPs run in nine different tools, unified behind one login.
Service requests & ticketing
Inbound email becomes a threaded ticket, assigned to the right client and engineer, with SLA timers, comments and full audit history from first contact to sign-off.
Timesheets & billing
Start, pause and resume timers against tickets and site visits. Multi-pause tracking keeps the real worked time, feeds SLA usage and turns straight into billable line items.
Remote connections
Launch RDP, SSH, Telnet or HTTP/HTTPS sessions straight from a documented device, with credentials linked from the encrypted vault — no spreadsheet of IP addresses.
Site collectors
A lightweight on-site collector agent discovers devices, reports live online/offline state and keeps documentation current, over a signed, encrypted tunnel per site.
Acronis Cloud integration
Backup and recovery posture from Acronis Cloud sits next to the client it protects, so protection gaps surface in the same place as everything else you manage.
Outlook & WhatsApp tracking
Client conversations from Outlook mailboxes and WhatsApp are captured against the client and ticket, so nothing agreed in a chat gets lost between engineers.
Stripe & Revolut payments
Subscriptions, add-on packs and one-off invoices are collected through Stripe and Revolut, with on-site signature capture for work completed in the field.
Live view & network documentation
Interactive topology diagrams with live status dots, port-level detail and cabling — documentation that reflects what is actually running on site right now.
Orbit
Operational depth.
Built for teams that are accountable for uptime, evidence and response times.
Multi-tenant by design
Every record is scoped to your organisation and enforced in the database, so partners, sub-clients and portals never see each other's data.
Client portal
Give clients their own login to raise requests, follow tickets, review documentation, subscriptions and invoices without email ping-pong.
Maintenance reports
Structured maintenance visits with device checklists, photos and signatures, exported as clean PDF reports your clients can file.
Password vault
Encrypted per-client credential storage with role-based access and one-click use in remote sessions — never plaintext in a document.
SLA contracts
Contracted hours, usage derived from real timesheet entries, overage flags and dashboard warnings before you burn a client's allowance.
Reporting & audit
Exportable reports across tickets, time, billing and assets, with an audit log of who changed what and when.
Compare inclusions on the pricing page.